Frequently Asked Questions
We Are Here To Answer Your Questions
How can you place your order?
Select the rug you like from our website, check the size and model information, and add it to your cart. After payment, your order will be carefully prepared and delivered securely to your address.
How much is the shipping fee?
Shipping of your orders is free.
How long does it take to receive your order?
Your orders will be delivered within 3-7 business days, depending on stock availability and the delivery address. We will email you the tracking number to keep you informed of your order's status.
How are returns and exchanges made?
You can submit a return or exchange request within 14 days of receiving your product. For detailed information about our return and exchange policies, please visit our return policy .
What payment methods do you accept?
You can pay using credit card, debit card, wire transfer/EFT, and cash on delivery. Furthermore, all your transactions are secure with our secure payment infrastructure.
How can you track your order?
Once your order is shipped, we will send you a tracking number. You can use this number to track your order through the courier company.
Do the products have a warranty?
Our products are covered by a manufacturer's warranty. The warranty period and terms are specified on the product page. If you experience any issues, please contact us.
Can you shop without being a member?
Yes, you can shop without being a member. However, becoming a member allows you to track your orders more easily and stay informed about special promotions.
Do you ship abroad?
We currently only ship within Türkiye. However, we plan to offer international shipping in the future.
What can you do when a product is out of stock?
Our product stock is updated regularly. If a product is out of stock, you can use the "Notify me when back in stock" option to have us notify you.
How is the invoice sent?
An electronic invoice will be emailed to you along with your order. If you would like a physical invoice, please specify it in the order notes section.
How can you get information about discounts and campaigns?
You can be informed about discounts and campaigns by becoming a member of our website, subscribing to our e-mail newsletter and following our social media accounts.
